Your Privacy Is Our Priority

01. Introduction & Scope

jlbed ("we", "our") places the highest importance on the privacy of users of online entertainment services in Bangladesh. This Privacy Policy ("Policy") describes what information we collect about you when you use jlbed's website (jlbed.lat), how that information is processed, the purposes for which it is used, and how it is kept secure.

By using this site or creating an account, you will be considered to have given your consent to the terms of this policy. If you disagree with any part of this policy, you are requested not to use our platform. This policy is an integral part of our Terms & Conditions.

jlbed provides services only to individuals aged 21 or older. We do not knowingly collect information from any minor, and if such information is collected, it is deleted immediately.

02. What Information We Collect

When you register on the jlbed platform, complete a transaction, or use our services, we may collect the following types of information:

2.1 Information You Provide Directly

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Details related to your preferred payment method (bKash, Nagad, Rocket, Upay, or bank account)
• Details of any messages or complaints you submit

2.2 Automatically Collected Information

• IP address and device identification information
• Browser type and version
• Operating system information
• Duration of site visits and list of pages viewed
• Referral URL (which site you came from)
• Cookies and session data

2.3 Transaction-Related Information

• Deposit and withdrawal amounts and times
• Betting history and gaming activity
• Bonus usage and wagering progress
• Records of account balance changes

03. Purposes of Using Information

jlbed uses your information for the following legitimate purposes:

3.1 Service Operations

Your information is necessary to create and manage your account, verify logins, process payments, and ensure gaming activity runs smoothly. Your account information is also needed to effectively manage limits such as the minimum deposit of ৳200 and the minimum withdrawal of ৳1,000.

3.2 Identity Verification & Fraud Prevention

We conduct identity verification to ensure platform security, detect fraudulent activity, and prevent access by minors. This is essential for maintaining a responsible gaming environment.

3.3 Customer Support

Our 24/7 support team uses your account information to resolve your complaints, questions, or issues. When you contact us at [email protected], we retain a record of that conversation.

3.4 Service Improvement

By analyzing the overall behavior of users, we improve the platform experience, game selection, and payment processes. This analysis is typically conducted in aggregate and anonymized form.

3.5 Marketing Communications

If you have consented to receive promotional messages, we may send you information about bonus offers, tournaments, or new games. This consent can be withdrawn at any time.

04. Information Sharing with Third Parties

jlbed does not sell your personal information or transfer it to third parties for any commercial purpose. However, information may be shared in the following limited circumstances:

• Payment processors: Necessary information is shared with the relevant payment service providers to complete transactions via bKash, Nagad, Rocket, Upay, or bank transfer.
• Technology partners: Server hosting, cybersecurity, and analytics service providers engaged to operate the platform may have access to limited information, but they are contractually bound to maintain confidentiality.
• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, or Ezugi process the minimum information necessary to run games.
• Legal obligations: Where providing information is mandatory as part of a court order, government directive, or legal process, we will comply.
• Business restructuring: In the event of a merger or acquisition, information may be transferred after notifying users in advance.

All third-party partners are contractually required to comply with our privacy standards. Their own privacy policies may also apply.

05. Cookies & Tracking Technologies

The jlbed website uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help improve your browsing experience.

5.1 Essential Cookies

These cookies are necessary for managing login sessions, security tokens, and saving cart or form data. The platform does not function properly without them, so they cannot be disabled.

5.2 Analytics Cookies

These cookies are used to monitor which pages are visited most, which features are used most, and the speed and performance of the site. They analyze aggregate data and do not identify anyone individually.

5.3 Cookie Controls

You can use your browser settings to accept, reject, or delete cookies. Please note, however, that disabling essential cookies may cause some jlbed features to not work properly.

06. Data Security Measures

jlbed uses industry-standard technologies and processes to keep your personal and financial information secure:

• SSL Encryption: All data transferred between your browser and our servers is encrypted using SSL (Secure Socket Layer) technology.
• Data Access Controls: Only authorized staff may access personal information as needed to carry out specific responsibilities. All access is logged and reviewed regularly.
• Password Encryption: Your password is never stored directly — it is secured using an advanced cryptographic hashing method.
• Security Audits: Platform security is regularly reviewed and tested so that any vulnerabilities can be identified and resolved quickly.
• Two-Factor Authentication: Two-factor authentication is available for additional protection of your account.

No digital system is entirely risk-free. However, we continually work to improve our security measures. If you suspect any unauthorized activity on your account, notify our support team immediately.

07. Data Retention Period

jlbed retains your information only for as long as necessary. The retention period depends on the type of information:

• Account information: Retained for as long as your account is active. Even after an account is closed, it may be retained for a specified period to meet legal and regulatory requirements.
• Financial transaction records: Payment and withdrawal information is retained as needed for long-term financial auditing.
• Support conversations: Retained to improve customer service quality and resolve disputes.
• Marketing consent records: Retained as evidence of your consent or withdrawal.

When retention is no longer necessary, or if you request deletion, information is securely deleted or anonymized in accordance with applicable law.

08. Your Data Rights

You have the following rights over your own information, and jlbed respects these rights:

8.1 Right of Access

If you would like to know what information we hold about you, please contact us. We will provide that information within a reasonable time.

8.2 Right to Rectification

If any information held in your account is incorrect or incomplete, you can have it corrected. This change can be made through account settings or via support.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal, security, or service-related obligations.

8.4 Right to Object to Processing

You may object at any time to marketing communications or certain types of data processing. Your request will be acted on as quickly as possible after it is received.

8.5 How to Exercise Your Rights

To exercise any of the above rights, email us at [email protected]. After verifying your identity, we will take the appropriate action.

09. Protection of Minors

jlbed strictly prohibits use of the platform by anyone under 21 years of age. We do not knowingly collect or process personal information from any minor.

The registration process includes an age verification mechanism. If a minor has created an account and this comes to our attention, that account will be closed immediately and the associated information will be deleted.

If parents suspect their child is using this platform, please notify us at [email protected] and we will act promptly. To learn more about responsible gaming, visit our Responsible Gaming page.

10. Policy Changes & Updates

jlbed may revise this privacy policy from time to time. This policy may be updated due to changes in services, adoption of new technologies, legal requirements, or business changes.

If any significant changes are made, we will send a notification to your registered email address or display a clear notice on the site. Continued use of the platform after an update will be considered your acceptance of the new policy.

The current version of the policy will always be available on this page. The date shown at the top of the page indicates the date of the most recent update.

11. International Data Transfers

jlbed primarily provides services to users in Bangladesh. However, some of our technology partners and game providers may have servers located outside Bangladesh.

Regardless of where information is processed, we ensure that the relevant parties provide privacy protections equivalent to those in this policy. Contractual safeguards are applied for international data transfers.